![]() ![]() ![]() The results of this method are: the most dominant sub-quality suppliers criteria, namely Overcoming difficulties immediately and accurately, Providing good service from start to finish, Fast and timely service process, Physical quality of reinforcing steel meets Indonesian Industrial Standard and SNI, Price which is given is the price in accordance with the quality, Provides ease in contacting the company, and good employee competence. Analyzed using Structural Equation Modeling (SEM) method. The purpose of this research is to know the sub criterion of supplier quality, customer satisfaction, and analyze the variable of supplier quality which is most dominant to customer satisfaction. The existing problem is what sub criteria can be used to measure supplier quality, customer satisfaction, and how the relationship between supplier quality and customer satisfaction. So almost every material and material suppliers now realize the importance of customer meaning for the company and strive to provide satisfaction to customers. Customer satisfaction can be achieved if a construction product or service meets customer expectations. ![]() Customer satisfaction is a customer perception that expectations have been fulfilled by material and material suppliers.
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